Your data
Privacy Policy
What we collect, why we collect it, and the choices you have.
AEROKORA respects your privacy and is committed to being transparent about how we collect, use, disclose, and protect your personal information.
This Privacy Policy explains how AEROKORA (“AEROKORA,” “we,” “us,” or “our”) collects and processes personal information when you visit aerokora.com, make a purchase, create an account, subscribe to communications, participate in a promotion, interact with us on social media, contact us, or otherwise use our website or services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Nothing in this Privacy Policy limits any rights available to you under applicable law.
Information We Collect
The information we collect depends on how you interact with AEROKORA.
Information You Provide to Us
We may collect information you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account information
- Order information
- Product selections
- Size or fit preferences
- Wishlist information
- Customer service communications
- Return, refund, exchange, or store-credit information
- Marketing preferences
- Reviews or feedback
- Social media username
- Photographs, videos, posts, stories, comments, or other content you submit to us
- Information provided in connection with cashback offers, promotional programs, giveaways, referral programs, or other offers
- Any other information you voluntarily provide to AEROKORA
We ask that you do not provide sensitive personal information unless it is reasonably necessary for the service you are requesting.
Payment Information
Payments may be processed through Shopify, Shopify Payments, banks, card networks, digital wallet providers, payment processors, or other payment service providers.
These providers may directly collect information such as:
- Payment card details
- Billing information
- Authentication information
- Payment account information
AEROKORA may receive information related to your transaction, including:
- Payment status
- Payment method
- Transaction amount
- Billing details
- Fraud or risk indicators
- Limited payment information
AEROKORA generally does not need to independently store your complete payment card number.
Information Collected Automatically
When you visit or interact with our website, we and our service providers may automatically collect certain information.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Device identifiers
- Approximate location based on IP address
- Referring website
- Pages viewed
- Products viewed
- Search activity
- Links clicked
- Cart activity
- Checkout activity
- Purchase activity
- Session information
- Cookie identifiers
- Advertising interactions
- Website performance information
- Date and time of visits
- Information about how you interact with our website
We may collect this information through cookies, pixels, tags, local storage, analytics tools, and similar technologies.
How We Use Your Information
We may use personal information for legitimate business, operational, commercial, security, and legal purposes.
Orders and Transactions
We may use your information to:
- Process purchases
- Confirm orders
- Process payments
- Fulfill orders
- Arrange shipping and delivery
- Provide tracking information
- Process returns
- Process refunds
- Process exchanges
- Issue store credit where applicable
- Communicate with you regarding your order
Customer Service
We may use your information to:
- Respond to questions
- Assist with sizing or product information
- Resolve delivery issues
- Assist with returns or refunds
- Respond to complaints
- Handle customer service requests
- Investigate order-related issues
Personalizing Your Experience
We may use your information to:
- Remember preferences
- Maintain wishlist activity
- Understand products you may be interested in
- Recommend products
- Personalize website content
- Improve your shopping experience
Marketing and Advertising
Subject to applicable law and your privacy choices, we may use information to:
- Send promotional emails
- Send promotional text messages where appropriate consent has been provided
- Inform you about new products
- Inform you about collections
- Inform you about restocks
- Provide promotional offers
- Communicate brand updates
- Create advertising audiences
- Measure advertising effectiveness
- Provide personalized advertising
- Retarget visitors who previously interacted with AEROKORA
- Understand how customers respond to advertising
Analytics and Business Improvement
We may use information to:
- Analyze website traffic
- Understand product interest
- Understand shopping behavior
- Evaluate marketing campaigns
- Improve website performance
- Improve products and services
- Improve customer experience
- Develop new products or features
- Understand sales trends
- Understand customer behavior in an aggregated or analytical manner
Security and Fraud Prevention
We may use information to:
- Detect fraudulent transactions
- Prevent unauthorized activity
- Identify suspicious orders
- Prevent promotional abuse
- Investigate chargebacks
- Protect customer accounts
- Protect our website
- Protect our systems
- Enforce our terms and policies
- Investigate suspected misuse of our services
Legal and Business Protection
We may collect, use, retain, or disclose personal information when reasonably necessary to:
- Comply with applicable laws
- Comply with regulations
- Respond to lawful governmental requests
- Respond to court orders
- Comply with tax or accounting obligations
- Protect AEROKORA
- Protect customers
- Protect our rights or property
- Prevent or investigate fraud
- Enforce agreements
- Resolve disputes
- Establish, exercise, or defend legal claims
Email Marketing
If you subscribe to AEROKORA marketing emails, we may send communications about:
- New products
- Collections
- Restocks
- Promotions
- Offers
- Events
- Brand updates
- Content
- Other AEROKORA news
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
Unsubscribing from marketing emails will not prevent us from sending necessary transactional or service-related messages, including:
- Order confirmations
- Shipping notifications
- Delivery updates
- Refund information
- Account notices
- Security notifications
- Customer service responses
SMS and Text Message Marketing
If you separately provide consent to receive marketing text messages from AEROKORA, we may send promotional or informational messages to the phone number you provide.
Messages may include:
- Product releases
- Collection announcements
- Restocks
- Promotions
- Offers
- Cart reminders where permitted
- Checkout reminders where permitted
- Brand updates
- Other AEROKORA communications
Consent to receive marketing text messages is not a condition of purchasing from AEROKORA.
Message frequency may vary.
Message and data rates may apply.
You may opt out of promotional text messages at any time by replying STOP or using another available opt-out method.
You may receive a final confirmation message after opting out.
Where available, you may reply HELP for assistance.
Opting out of marketing messages does not prevent us from sending transactional or service-related messages where legally permitted and necessary for an order, account, or customer service request.
AEROKORA does not sell your SMS marketing consent to third parties for their independent marketing purposes.
Personalized and Targeted Advertising
AEROKORA may work with advertising, analytics, and social media platforms to promote our products and understand advertising performance.
Depending on applicable law and your privacy choices, information regarding your activity may be used to:
- Measure advertisements
- Understand advertising effectiveness
- Create advertising audiences
- Match audiences
- Provide personalized advertising
- Retarget visitors who previously interacted with AEROKORA
Certain privacy laws may classify some advertising-related disclosures as:
- A “sale”
- “Sharing”
- “Targeted advertising”
even where AEROKORA does not receive money in exchange for the information.
Where applicable, you may opt out using available privacy controls or our Your Privacy Choices page.
Where required by law, we may also recognize applicable browser-based opt-out preference signals, such as Global Privacy Control.
Sale or Sharing of Personal Information
AEROKORA does not sell customer lists or personal information in the traditional sense of exchanging customer information directly for money.
However, certain disclosures involving advertising or analytics technologies may be legally considered a “sale,” “sharing,” or “targeted advertising” under certain privacy laws.
Where applicable, you may opt out of these activities through available privacy controls or our Your Privacy Choices page.
Promotions, Cashback and Special Offers
AEROKORA may offer:
- Cashback promotions
- Discounts
- Promotional offers
- Referral programs
- Giveaways
- Social media promotions
- Customer-content programs
- Loyalty incentives
- Other special offers
When you participate, we may collect information reasonably necessary to administer the promotion.
This may include:
- Name
- Email address
- Phone number
- Order number
- Purchase information
- Social media username
- Social media post
- Social media story
- Photograph
- Video
- Tag or mention
- Evidence that promotional requirements were completed
- Information necessary to provide a promotional benefit
We may use this information to:
- Verify eligibility
- Verify participation
- Confirm qualifying purchases
- Verify promotion requirements
- Process cashback
- Provide promotional benefits
- Detect duplicate claims
- Prevent fraud
- Prevent promotional abuse
- Communicate with participants
- Maintain records
- Resolve disputes
Participation in a promotion does not automatically enroll you in email or SMS marketing unless you separately provide the consent required for those communications.
Promotion Verification and Abuse Prevention
AEROKORA reserves the right to reasonably verify participation in promotions and investigate suspected fraud or abuse.
Where permitted by applicable law and the specific promotion terms, a promotional benefit may be:
- Withheld
- Canceled
- Declined
- Reversed
if:
- The qualifying order is canceled
- The order is returned
- The transaction is refunded
- The transaction is subject to a chargeback
- Information provided is materially false
- A claim is duplicated
- Promotion requirements are not satisfied
- Evidence has been altered
- Evidence has been manipulated
- Fraud is reasonably suspected
- Promotional systems are abused
- The transaction was unauthorized
Additional terms may apply to individual promotions.
Returns, Refunds and Promotional Information
If you request a return, refund, exchange, promotional benefit, or cashback payment, we may use information relating to your:
- Order
- Payment
- Return
- Promotion
- Account
- Communication history
to process the request, verify eligibility, prevent fraud, and maintain business records.
We may retain information relating to previous returns, refunds, chargebacks, or promotional claims where reasonably necessary to prevent fraud or abuse and protect our legitimate business interests, subject to applicable law.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by law.
Retention may depend on factors including:
- The nature of the information
- Our relationship with you
- Order history
- Customer service activity
- Tax obligations
- Accounting obligations
- Fraud-prevention requirements
- Security requirements
- Legal obligations
- Dispute resolution
- Contract enforcement
- Applicable limitation periods
When information is no longer reasonably required, we may delete, anonymize, aggregate, or otherwise appropriately dispose of it.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Unauthorized disclosure
However, no website, internet transmission, electronic system, payment system, or storage method can be guaranteed to be completely secure.
Accordingly, AEROKORA cannot guarantee absolute security.
To the extent permitted by applicable law, AEROKORA is not responsible for security incidents or circumstances that are outside our reasonable control.
If you believe your account, order information, or personal information may have been compromised, contact us promptly at:
Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights concerning your personal information.
These rights may include the right to:
- Request access to personal information
- Request a copy of personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request data portability
- Withdraw consent where processing relies on consent
- Opt out of certain targeted advertising
- Opt out of certain sales or sharing
- Limit certain uses of sensitive personal information
- Appeal certain privacy decisions where applicable
- Be free from unlawful discrimination for exercising privacy rights
Privacy rights are not absolute and may be subject to legal exceptions.
Privacy Requests
To submit a privacy-related request, contact us at:
We will handle privacy requests in accordance with applicable law.
California Privacy Rights
California residents may have certain rights under applicable California privacy law where those laws apply to AEROKORA.
Those rights may include:
- The right to know what personal information is collected
- The right to access certain personal information
- The right to request deletion
- The right to request correction
- The right to opt out of certain sales or sharing
- The right to limit certain uses of sensitive personal information
- The right to non-discrimination for exercising applicable privacy rights
Depending on how you interact with AEROKORA, the categories of information we may collect may include the following.
Identifiers
Examples include:
- Name
- Email address
- Phone number
- IP address
- Account information
- Shipping address
- Billing address
Commercial Information
Examples include:
- Purchases
- Returns
- Refunds
- Product interests
- Cart activity
- Wishlist activity
- Promotional participation
Internet or Electronic Activity
Examples include:
- Browsing activity
- Product views
- Website interactions
- Search activity
- Advertising interactions
Approximate Geolocation
We may obtain approximate location information based on your IP address or similar technology.
Inferences
We may derive information such as:
- Product interests
- Shopping preferences
- Likely product preferences
from your interactions with AEROKORA.
Customer Content
This may include:
- Reviews
- Photos
- Videos
- Messages
- Social media submissions
- Promotional content
Certain advertising-related disclosures may qualify as “sharing” or “sale” under California privacy law even where no money is exchanged.
Where applicable, customers may use available privacy controls or applicable opt-out preference signals to exercise eligible rights.
Sensitive Personal Information
AEROKORA does not request information such as:
- Social Security numbers
- Health information
- Genetic information
- Biometric identifiers
- Precise geolocation
as part of an ordinary clothing purchase.
Where sensitive information is processed in connection with payments, fraud prevention, account security, legal obligations, or another necessary business function, we will handle it in accordance with applicable law.
Children's Privacy
AEROKORA is intended for a general audience and is not directed to children under 13.
We do not knowingly collect personal information online from children under 13 in circumstances prohibited by applicable law.
If we become aware that personal information from a child was improperly collected, we may take reasonable steps to delete or otherwise appropriately handle that information.
Third-Party Websites and Services
Our website may contain links to or integrations with third-party services, including:
- Shopify
- Payment providers
- TikTok
- YouTube
- X
- Shipping providers
- Analytics providers
- Advertising providers
- Other third-party services
When you interact directly with a third party or leave AEROKORA's website, that third party's privacy practices may apply.
AEROKORA does not control and is not responsible for the independent privacy practices, security practices, content, or policies of third-party websites or services.
We encourage you to review the applicable privacy policies of those providers.
International Processing
Some service providers we use may process or store information in countries other than the country where you live.
Privacy and data protection laws may differ between countries.
Where required by applicable law, information will be processed using appropriate measures or safeguards.
Business Changes
If AEROKORA is involved in a:
- Merger
- Acquisition
- Investment
- Financing
- Corporate restructuring
- Reorganization
- Sale of assets
- Bankruptcy
- Transfer of business operations
personal information may be transferred, disclosed, or otherwise processed as part of that transaction where permitted by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made because of:
- Changes to our website
- Changes to our services
- Changes to our technology
- New Shopify functionality
- New service providers
- Changes to marketing practices
- Changes to business operations
- Changes in applicable law or regulation
When this Privacy Policy is updated, the Last Updated date at the top of the policy will be revised.
Where required by applicable law, we may provide additional notice or obtain consent before materially changing how previously collected information is used.
We encourage customers to review this Privacy Policy periodically.
Contact Us
If you have questions regarding this Privacy Policy, your personal information, an order-related privacy concern, or your privacy rights, contact:
AEROKORA
Email: support@aerokora.com
Website: aerokora.com
For privacy requests:
Social Media and Customer Content
Customers may voluntarily provide or share:
If you submit content directly to AEROKORA or participate in an AEROKORA promotion, additional promotion or content terms may apply.
Where permitted under those terms or with appropriate permission, AEROKORA may repost or display submitted content on:
Where broader rights are required, including certain paid advertising uses, we may request additional permission where appropriate.
If a customer receives cashback, a discount, free merchandise, credit, or another benefit in connection with an endorsement or social media post, applicable advertising laws may require the customer to clearly disclose that relationship.