Return Policy

Return requests must be submitted within 7 calendar days of the confirmed delivery date.

To start a return, email:

support@aerokora.com

Your return request must be sent within the 7-day return window.

Requests submitted after 7 calendar days from confirmed delivery may not be accepted, except where required by applicable law.

To be eligible for a return, the item must:

• Be unworn
• Be unused
• Be unwashed
• Be free from stains, odors, makeup, deodorant, pet hair or other signs of wear
• Have all original tags attached
• Be returned in its original condition
• Include the original packaging where reasonably applicable

Items that show signs of wear, washing, alteration, damage after delivery or improper handling may not qualify for a return.

AEROKORA reserves the right to inspect all returned products before approving a refund.

To request a return, email support@aerokora.com within 7 calendar days of delivery.

Please include:

• Your full name
• Order number
• Email address used for the order
• Item you would like to return
• Reason for the return

Please do not send a product back before receiving return instructions from AEROKORA.

Returns sent without authorization may not be accepted or processed.

Unless the product is confirmed to be defective, damaged upon arrival or incorrect due to an AEROKORA fulfillment error, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law or the return results from an error by AEROKORA.

We recommend using a trackable shipping service when returning a product.

AEROKORA is not responsible for return packages lost, damaged or misdirected while being transported by a third-party shipping carrier, except where required by applicable law.

The customer is responsible for ensuring the return is packaged securely and shipped to the return address provided by AEROKORA.

Submitting a return request does not automatically guarantee approval.

After receiving your request, we will review the information provided and send return instructions if the item is eligible.

Only products that meet the conditions of this Return Policy will qualify for a refund.

Once your returned item is received, it will be inspected.

If the return is approved, the refund will be issued to the original payment method.

Processing times may vary depending on your bank, card issuer or payment provider.

AEROKORA does not control the amount of time your financial institution takes to post an approved refund.

Shipping costs, expedited shipping charges and other delivery-related fees are non-refundable unless otherwise stated or required by law.

The following items may not be eligible for return:

• Items returned outside the 7-day return request window
• Worn items
• Washed items
• Altered items
• Items with removed or detached tags
• Items with stains, odors or visible signs of use
• Items damaged after delivery
• Items returned without authorization
• Gift cards
• Final sale items where clearly identified as final sale before purchase
• Personalized or customized products where identified as non-returnable before purchase

Nothing in this section limits rights that cannot legally be excluded under applicable law.

If you receive an item that appears damaged, defective or different from the item you ordered, please contact us at support@aerokora.com as soon as possible after delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Clear photographs of the packaging where relevant

We will review the information and determine the appropriate resolution based on the circumstances.

If the issue is confirmed to have resulted from an AEROKORA error or a product defect, we will provide the appropriate return, replacement or refund instructions.

AEROKORA does not guarantee direct exchanges.

If you would like to exchange an eligible item for a different size, color or product, please contact support@aerokora.com within the applicable return window.

All exchanges are subject to product availability and approval under this Return Policy.

For exchanges requested due to size preference, color preference, fit preference or change of mind, the customer is responsible for the shipping costs associated with the exchange, including the cost of returning the original item and any applicable shipping cost for the replacement item.

AEROKORA will provide the appropriate return and exchange instructions after your request has been reviewed.

If the exchange is required because AEROKORA sent an incorrect, damaged or defective item, AEROKORA will provide the appropriate shipping instructions and cover eligible shipping costs associated with correcting the order.

The replacement item will be processed only after the original item has been received and inspected, unless otherwise stated by AEROKORA.

Product availability is not guaranteed while an exchange is being processed. If the requested replacement is no longer available, we may offer another available option or process the return in accordance with this Return Policy.

Customers are responsible for reviewing product descriptions, sizing information and size guides before ordering.

Returns due to size preference, fit preference or change of mind must still meet all eligibility requirements under this policy and must be requested within 7 calendar days of delivery.

Return shipping costs for these returns are the responsibility of the customer.

If a returned product does not meet the conditions of this Return Policy, the refund may be refused.

Examples include products that have been worn, washed, damaged, stained, altered or returned without original tags.

Where appropriate, we may contact you regarding the condition of the returned item before completing the return review.

Approved refunds will generally be issued to the original payment method used for the purchase.

We do not normally issue cash refunds, alternative payment-method refunds or refunds to another person's payment account.

Any exception will be handled in accordance with applicable law and the capabilities of the original payment provider.

If a returned order included a discount, promotional offer or other purchase-based benefit, the refund will be calculated based on the amount actually paid for the returned product.

If a promotion required a minimum purchase amount, returning part of the order may affect eligibility for that promotion where permitted by the promotional terms and applicable law.

If a product was purchased as a gift, any approved refund will generally be issued according to the original transaction and payment method unless otherwise permitted by AEROKORA or required by applicable law.

We reserve the right to refuse returns or take reasonable action where we identify fraudulent activity, intentional misuse of the return process or repeated violations of this Return Policy.

Nothing in this section limits legitimate consumer rights.

This Return Policy applies in addition to any rights customers may have under applicable law.

Nothing in this policy is intended to exclude, restrict or waive a consumer right that cannot legally be excluded or waived.

For return requests or questions regarding this Return Policy, contact:

AEROKORA

Website: aerokora.com

Email: support@aerokora.com