Promotions & Cashback Policy

Promotions may be subject to eligibility requirements, including:

• Customer location
• Purchase amount
• Product eligibility
• Order value
• Purchase date
• Customer status
• Account status
• Subscription status
• Promotional participation requirements
• Other conditions stated with the applicable promotion

Eligibility is determined according to the terms communicated for each promotion.

AEROKORA may require reasonable information to confirm that promotional requirements have been satisfied.

Each promotion will state its start date and end date, or clearly state that it is ongoing or available while supplies last. Any participation or claim-submission deadline will also be stated in the applicable promotional materials. Unless otherwise stated, promotional deadlines use Eastern Time (ET). Business days in this policy mean Monday through Friday, excluding U.S. federal holidays.

Unless otherwise stated, promotional benefits cannot be applied retroactively to purchases completed before the promotion began or after the promotion ended.

AEROKORA may modify, suspend or discontinue a promotion where permitted by law.

Promotional or discount codes may be subject to conditions including:

• One use per customer
• One use per order
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Expiration dates
• Customer-specific eligibility
• Purchase-channel restrictions

Unless expressly stated otherwise, promotional codes may not be combined with other offers, discounts or promotional codes.

Promotional codes have no standalone cash value and may not be sold, transferred or exchanged for cash.

From time to time, AEROKORA may offer cashback in connection with a qualifying purchase or promotional activity.

Cashback is a promotional benefit and is not guaranteed unless all conditions associated with the applicable offer are satisfied.

Cashback eligibility may depend on requirements such as:

• Completion of a qualifying purchase
• Fulfillment of specified promotional steps
• Submission of requested information
• Verification of participation
• Continued eligibility of the underlying order
• Compliance with the terms of the applicable promotion

The amount, method and timing of cashback will be stated in the applicable promotional terms.

AEROKORA may reasonably verify whether a customer has completed the requirements of a cashback promotion.

Verification may include reviewing:

• Order information
• Promotional submissions
• Social media content
• Screenshots or links
• Dates and timestamps
• Account information
• Other information reasonably necessary to confirm eligibility

Submitting a cashback claim does not automatically guarantee approval.

A cashback benefit will be issued only after applicable requirements have been verified. Unless the applicable promotional terms state otherwise, AEROKORA will review a complete cashback claim and notify the customer of approval or denial within 7 business days after receiving all required information and evidence. If information is missing, AEROKORA will request it within 7 business days of receiving the claim; the review period begins when the missing information is received.

Some promotions may involve voluntary participation through social media.

Depending on the applicable promotion, participants may be asked to:

• Follow an AEROKORA account
• Tag AEROKORA
• Publish eligible content
• Submit a link or screenshot
• Keep content publicly viewable for a specified period
• Complete other clearly disclosed promotional requirements

The specific requirements will be stated in the applicable promotion.

Participation in a social media promotion is voluntary.

Where a customer receives or may receive a discount, cashback, gift or other benefit in exchange for posting about AEROKORA, the customer is responsible for making any disclosure required by applicable advertising or endorsement laws.

AEROKORA does not require customers to make false statements or provide positive opinions as a condition of participation.

Customers remain responsible for content they submit or publish in connection with a promotion.

Participants should only submit or publish content that they have the right to use.

Participation in a promotion does not automatically transfer ownership of customer-created content to AEROKORA.

Any separate permission allowing AEROKORA to reuse customer content for advertising, social media, website content or other commercial purposes must be granted separately or through clearly disclosed promotion-specific terms.

Unless otherwise stated, promotional benefits are based on the final qualifying purchase.

If an order associated with a promotion is:

• Returned
• Refunded
• Partially refunded
• Canceled
• Charged back
• Determined to be fraudulent

the related promotional benefit may be adjusted, canceled or become ineligible to the extent permitted by law.

If only part of an order is returned, eligibility may be recalculated based on the remaining qualifying purchase amount.

Cashback will not ordinarily be issued for products that are ultimately returned or refunded unless the applicable promotional terms state otherwise.

For refunds associated with promotional purchases, AEROKORA will review the refund and notify the customer of approval or denial within 7 business days after receiving the returned product and all required information, or, where no return is required, after receiving all required information. Approved refunds will be initiated within 7 business days after approval. Additional time may be required for the payment provider or financial institution to post the refund. Return eligibility and the deadline for requesting a return remain governed by our Return Policy.

Exchanges are available only for products specifically marked as eligible for exchange on the product page or at checkout.

If an exchange is available, the product must meet all return conditions and the request must be submitted within the stated return window. Products not marked as exchange-eligible cannot be exchanged.

If an order is canceled before fulfillment, any promotional benefit linked to that order may also be canceled.

If AEROKORA cancels an order, any associated promotional benefit will be handled according to the terms of the applicable promotion and applicable law.

Unless specifically permitted, each eligible transaction may qualify for a promotional benefit only once.

AEROKORA may decline duplicate, repeated or overlapping cashback or promotional claims associated with the same:

• Order
• Purchase
• Customer
• Household
• Account
• Payment method
• Promotional activity

where necessary to prevent misuse or duplicate benefits.

Promotions must be used honestly and in accordance with their stated purpose.

AEROKORA may reject, cancel or reverse a promotional benefit where there is reasonable evidence of:

• Fraud
• False information
• Fabricated evidence
• Duplicate claims
• Manipulated screenshots
• Artificial or automated participation
• Unauthorized use of another person's account
• Abuse of promotional codes
• Intentional circumvention of promotional limits
• Other conduct designed to improperly obtain a promotional benefit

Nothing in this section permits AEROKORA to withhold a valid benefit arbitrarily.

AEROKORA may correct genuine technical, pricing or promotional errors.

This may include errors involving:

• Incorrect promotional amounts
• Incorrect discount values
• Accidental duplicate discounts
• System errors
• Incorrect eligibility displays
• Expired promotions displayed due to technical issues

Where an error affects an order that has already been completed, AEROKORA will handle the issue in accordance with applicable law.

A promotion does not guarantee product availability.

Products may sell out or become unavailable during a promotional period.

Unless otherwise stated, AEROKORA does not reserve inventory solely because a customer received or viewed a promotional offer.

Certain products, collections or categories may be excluded from specific promotions.

Any exclusions applicable to a promotion will be communicated in the applicable promotional terms.

Some promotions may include a complimentary product or gift with a qualifying purchase.

Unless otherwise stated:

• Gifts are subject to availability
• Gifts have no cash value
• Gifts cannot be separately exchanged for cash
• A qualifying return may affect eligibility for the gift

If a qualifying purchase is returned, AEROKORA may require the promotional gift to be returned where permitted by law.

If the gift is not returned, its disclosed or reasonable value may be deducted from the applicable refund where permitted by law and where this condition was disclosed as part of the promotion.

Unless the applicable promotional terms state otherwise, approved cashback will be issued within 7 business days after approval. The payment method may vary depending on the applicable promotion.

Cashback may be provided through:

• The original payment method
• A promotional credit
• Another payment method disclosed in the offer

AEROKORA will not request sensitive account passwords or similar credentials in order to issue promotional cashback.

Processing times may depend on third-party payment providers and financial institutions.

Promotions may involve third-party platforms such as social media networks, payment providers or e-commerce services.

Unless expressly stated otherwise, AEROKORA promotions are not sponsored, endorsed, administered by or associated with those third-party platforms.

AEROKORA is not responsible for platform outages, account restrictions, deleted content, technical failures or other third-party platform issues outside our reasonable control.

Customers are responsible for any taxes that may apply to promotional benefits where required by law.

AEROKORA may provide tax reporting or request information where legally required.

AEROKORA may modify, suspend or terminate a promotion where reasonably necessary due to:

• Technical issues
• Fraud
• Abuse
• Legal requirements
• Inventory limitations
• Errors
• Circumstances outside our reasonable control

Where required by law, changes will not improperly deprive customers of promotional benefits that were already validly earned.

Participation in one promotion does not guarantee eligibility for future promotions.

Promotions may differ by:

• Customer
• Location
• Product
• Campaign
• Sales channel
• Date
• Other disclosed eligibility factors

AEROKORA is not required to offer identical promotions to every customer unless required by law.

Unless specifically stated otherwise, promotional benefits may not be combined.

Where multiple promotions could apply to the same transaction, the applicable checkout system or promotion-specific terms may determine which offer is applied.

AEROKORA may conduct a reasonable eligibility review before issuing a promotional benefit. Unless the applicable promotional terms state otherwise, claims for promotional benefits other than cashback that require manual approval will be reviewed, and the customer notified of approval or denial, within 7 business days after all required information is received. The timing for providing any approved non-cashback benefit will be stated in the applicable promotional terms.

A claim may be declined where the promotion's clearly disclosed requirements have not been satisfied.

Any determination will be based on the applicable promotional terms, available information and applicable law.

This policy does not limit any consumer rights that cannot legally be excluded, restricted or waived.

If a provision of this policy conflicts with mandatory applicable law, that law will control.

AEROKORA may update this Promotions & Cashback Policy from time to time.

The current version will be posted on our website with the updated "Last Updated" date.

Promotion-specific terms in effect when a customer participates in a promotion will continue to govern that promotion to the extent required by applicable law.

For questions regarding a promotion, cashback claim or promotional eligibility, contact:

AEROKORA

Website: aerokora.com

Email: support@aerokora.com